Swerte9 Privacy Policy

Overview

This Swerte9 Privacy Policy explains how Swerte9 ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who access our platform. We are committed to handling your information in a responsible, transparent, and lawful manner that respects your rights as an individual.

We operate our platform in compliance with applicable data protection laws, including the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations administered by the National Privacy Commission (NPC). Your privacy is not an afterthought at Swerte9 — it is built into how we design and run everything on our platform.

If you have questions or concerns about any part of this Swerte9 Privacy Policy, please do not hesitate to reach out to us. We are always happy to explain anything in plain terms — because every Kabayan deserves to understand exactly how their data is being used.

Data We Collect

Swerte9 collects only the information that is reasonably necessary to provide you with a safe, legal, and enjoyable gaming experience. The categories of personal data we may collect include:

Identity & Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you meet the minimum age requirement)
• Email address and mobile number
• Residential address (province, city, barangay)
• Government-issued ID number and copies submitted for KYC verification

Financial Information

• GCash or Maya account details (mobile number associated with the account)
• Bank account details submitted for withdrawal processing
• Transaction history including deposits, withdrawals, bonuses, and bets placed
• Credit or debit card details (processed securely via our payment provider — Swerte9 does not store full card numbers)

Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Login timestamps and session duration
• Pages visited, games played, and features used on the Swerte9 platform
• Referral source (how you arrived at the Swerte9 website)

Communications

• Messages and chat logs from interactions with our customer support team
• Feedback, survey responses, and promotional opt-in preferences

How We Collect Your Data

Swerte9 collects your personal data through the following means:

• Directly from you — when you register an account, complete your KYC verification, make a deposit or withdrawal, contact customer support, or fill in any form on our platform.
• Automatically — when you browse or use the Swerte9 platform, we automatically collect technical data such as your IP address, device information, and activity logs through cookies and similar tracking technologies.
• From third parties — including payment processors (such as GCash, Maya, and bank partners), identity verification providers, and fraud detection services, as needed to verify your identity and process transactions securely.

Why We Use Your Data

We process your personal data for clear, specific purposes. Here is a summary:

Legal Basis for Processing

Under the Philippines Data Privacy Act of 2012 and applicable regulations, Swerte9 processes your personal data on the following lawful bases:

• Contractual necessity — processing required to provide you with the services you have signed up for, including account management, payment processing, and gameplay.
• Legal obligation — processing required to comply with our obligations under Philippine gaming regulations, anti-money laundering laws, and KYC requirements.
• Legitimate interests — processing for fraud detection, platform security, and improving the Swerte9 experience, where our interests do not override your fundamental rights.
• Consent — for marketing communications and non-essential cookies, where we have explicitly asked for and received your consent. You may withdraw this consent at any time.

Sharing Your Data

Swerte9 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

Service Providers

We share data with third-party service providers who assist us in operating our platform — including payment processors (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard partners), KYC verification providers, fraud prevention services, and IT infrastructure providers. These parties are contractually bound to process your data only as directed by Swerte9 and in accordance with applicable data protection law.

Regulatory & Legal Authorities

Swerte9 may be required to disclose your personal data to government bodies, regulators, law enforcement agencies, or courts when legally obligated to do so — for example, in relation to anti-money laundering (AML) obligations or fraud investigations. We will disclose only the minimum information required by law.

Business Transactions

In the event of a merger, acquisition, or sale of assets involving Swerte9, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. You will be notified of any such change.

Cookies & Tracking Technologies

Swerte9 uses cookies and similar tracking technologies to make our platform work properly and to improve your experience. Here is what we use them for:

• Essential cookies — required for basic platform functions such as maintaining your login session. These cannot be disabled without breaking core features.
• Performance cookies — help us understand how players use the Swerte9 platform so we can identify and fix issues, improve loading times, and optimise the user experience.
• Functional cookies — remember your preferences such as language settings, preferred games, and display options.
• Analytics cookies — used to measure overall platform traffic and usage patterns in an anonymised or aggregated form.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the performance of the Swerte9 platform. We do not use cookies to track your activity on third-party websites.

Data Retention

Swerte9 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Swerte9 Privacy Policy, or as required by applicable law. Retention periods vary by data type:

• Account and identity data — retained for the duration of your account and for a minimum of five (5) years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications — retained for two (2) years from the date of the last interaction.
• Marketing preferences — retained until you withdraw consent or close your account.
• Technical and usage logs — typically retained for up to twelve (12) months, unless required for an ongoing investigation or legal matter.

When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you as an individual.

Security Measures

Protecting your personal data is one of our highest priorities at Swerte9. We implement industry-standard technical and organisational safeguards, including:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Swerte9 platform.
• Encrypted data storage for sensitive information such as passwords and financial details at rest.
• Access controls that restrict access to personal data to only those Swerte9 staff members who require it to perform their job functions.
• Regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
• 24/7 fraud monitoring systems that flag and investigate suspicious account activity in real time.

While we do everything reasonably possible to protect your data, no system is completely invulnerable. If you believe your Swerte9 account has been compromised, please contact our support team immediately so we can secure it right away.

Your Rights Under This Privacy Policy

Under the Philippines Data Privacy Act of 2012 and as a valued Swerte9 player, you have the following rights regarding your personal data:

To exercise any of these rights, contact us at support@swerte9.best. We will acknowledge your request and respond within thirty (30) days, or sooner where possible.

Minors & Age Restriction

The Swerte9 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. Our registration process requires date-of-birth verification, and accounts where we have reason to believe the holder is underage will be suspended pending age verification.

If you believe that a minor has created a Swerte9 account using false information, please contact us immediately at support@swerte9.best. We will investigate and take immediate action, including deleting any data associated with the underage individual.

Cross-Border Data Transfers

Some of Swerte9's service providers and technology partners may be based outside the Philippines. Where we transfer your personal data outside the country, we ensure that appropriate safeguards are in place — such as contractual data protection clauses and security standards equivalent to those required by Philippine law. Your data will never be transferred to a jurisdiction with materially weaker data protection standards without adequate safeguards in place.

Changes to This Privacy Policy

Swerte9 may update this Privacy Policy from time to time to reflect changes in our platform, services, legal requirements, or data processing practices. When we make material changes, we will notify registered players via email and/or a prominent notice on the Swerte9 website prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this Swerte9 Privacy Policy periodically. Continued use of the platform after a notified update constitutes acceptance of the revised terms.

Contact Us About Your Privacy

If you have any questions, concerns, or requests related to this Swerte9 Privacy Policy or the way your personal data is handled, please get in touch. Our team is here to help and takes every privacy inquiry seriously.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Visit the NPC website for more information on how to file a complaint.